What Client Says

"As it's my first time buying a property in Singapore, I sought help from 3 agents, thinking that more will be better. However, after 7-8 months, I was still not able to find a suitable property, and two of the agents only want to recommend me new launches. I was puzzled on why they didn't want to source for resale property, which turns out that it is because they are earning much more recommending new launches than resale property.

At the moment when I was about to give up, I chance upon Kai through a recommendation from a friend. I met up with Kai, he listens carefully to my criteria and answered all my questions professionally. But he didn't recommend me anything on the spot, so I thought he's just like the previous agent, who probably will only recommend me new launches. After a few days, to my surprise, Kai contacted me and presented his detailed findings to me base on my criteria, listing down the possible options, analysing and explaining the pros and cons of each option to me.

I felt that he listens and recommends with his heart, not avoiding any good houses just because there is a possibility he will earn less. With his high-efficiency and good negotiation skills, within 2 weeks, I am delighted to have purchase the house the fits most of my needs and criteria!

I strongly recommend Kai due to the following reasons:
- Listens and recommends base on customer's needs and criteria, not commission
- Take the trouble to do his own study of location/developments, through that I learnt a lot of knowledge and tips which will help me in future purchases too
- Ability to customise a strategic plan and negotiate a good price and terms for me
- Always going the extra mile, willing to provide assistance with a smile even if it's matter that is out of his job scope
- High efficiency and prompt, always the first in answering all my questions anytime

Given the Covid 19 situation, I was already planning to give up on finding a property in Singapore. But with Kai’s help, I’m glad that I had found a good property. Kai's professionalism and sincerity in thinking from buyer's perspective, is very rare to find in the today’s market. I'm very lucky and blessed to have met him, and I will strongly recommend Kai to all my friends and relatives as they will absolutely have a peace of mind throughout the property transaction process."

Abby Zhang - Marketing Consultant
"Kai is an experienced agent recommended by my friend. Your patience, carefulness, and professionalism helped me successfully purchase my first property during the Covid-19 period. I feel very lucky to have such an excellent agent. Thanks for your outstanding efforts and professionalism."

Li Qian - Designer
"I would like to sincerely thank Kai Chen from ERA for being a fantastic agent who managed to sell my HDB flat at valuation (with extension) in only 9 viewings and within 14 days after listing my unit on various platforms. Kai is very patient in listening to our plans and needs. He was also instrumental in helping us to negotiate and secure my flat sale at an ideal price above our expectations. Kai’s enthusiasm, fast response, positive attitude, friendliness, and strong knowledge are the key factors to strike the deal within a short span of 2 weeks. We will definitely endorse and recommend him to anyone who wants to sell/buy/rent properties, and we hope to engage him again for our future bigger home and investments. Keep it up Kai!"

Raymond Ong - Police Officer
"Being a first time property buyer, I was nervous and Kai was patient and trying to put himself to my level and understand my concerns. He explained to me patiently about the latest government and banks rules and regulations. With his helps, the deal was sealed!

Thank you Kai! I would recommend you to look for Kai for your next property purchase!"

Yee Wei Low - Leading Stewardess
"I have known Kai for over 2 years now. He is an excellent individual, very committed and goes beyond boundaries to look after the clients needs. Very proactive in that sense. I would recommend him very highly to anyone who is looking for a real estate property or rental of properties in Singapore. His work attitude, caring and kind nature is exemplary."

Jay Naidu - Vice President, South East Asia
"Kai did the extra miles (with a smile) to help me secure a property under a very tight schedule. He has been very helpful in my flat hunting in Singapore and made sure everything went smoothly. Highly recommended!"

Arnaud Suppin - Portfolio Manager
"The most reliable and professional realtor. Kai is patient, responsive and he understands the need of customers. Highly recommended."

Flora Mo - Private Banker
"Kai is very professional in this industry. I would like to thank you for your patience and guidance. You are my first choice and my last option :) Highly Recommended!"

Yi Meng Cao - Art Director
"I am very grateful for his service and dedication. He is very resourceful and always extend his services."

Chin Chin Tan - Accountant
"Kai is very good agent who give us a lot of help. I will introduce him to my friends who may need to buy the house."

Guo Long
"Kai went all the way out and provided professional service beyond his scope of work when I bought my first property. He left a very good impression despite being new some 8-10 years ago and subsequently my sale, rental of new property I engaged him and he again never failed to provide professional advice and services. My family also sold and rented their properties through him which went smoothly, trustworthy agent which is why I only engage him for property related matters."

Josephine Chua - Medical Social Worker
"I would like to take this opportunity to thank my agent, Kai who has assisted me throughout my EM Flat sales and the purchase of 5 Room Flat.

He is a hardworking and patience agent who listens with his heart about our expectations and requests. He called and sent reminders to us for each appointment and meet-up. Most importantly, Kai has managed to sell our EM higher than the evaluation despite the low season for properties.

Many thanks to his outstanding effort and professionalism. I am glad to recommend him to my peers and any upcoming projects in future."

Mdm Lee - Principal
"I am writing in appreciation for the wonderful service provided by my agent - Kai whom sold my condominium. Against a gloomy backdrop of the housing market at the time he diligently and in my opinion very professionally brought fruition to the transaction. He had the spirit of perseverance.

Kai is also professional and knowledgeable in Singapore property industry. He understand client’s expectation and help me to find my dream house within 2 weeks of reviewing. He is a honest and responsible person, many thanks!"

Xu Wei Chao - Compliance Offier
"Prompt & Good Service from Kai Chen. Willing to go for the extra miles for his customer. Keep up the good work!!!"

Toh H S - Sales Specialist
"I personally approached Kai when me and my wife decide that we wanted to get our own residence. Despite being a personal friend of mine, he displayed professionalism and eagerness to update us with the latest information for the Executive Condominium that we wanted, as it is within the same neighbourhood as my parents’ house.

Despite the long hours on the day of balloting, he stayed throughout with us and encouraged us to be hopeful despite many hours of disappointment of not having our ballot number called. And true enough, in the end, we managed to get our number called and gotten our unit. Even though it is not our 1st choice, we are glad that it is within our list of considerations.

It is not easy being 1st time homeowners and the amount of paperwork and documentation required is a lot, but thankfully, Kai is very kind to help us through every step along the way, even till the extent of going out of the way to pick up the documents.

Thank you once again to Kai and his team!"

Alvin Ng / Cheryl Neo - Engineer
"My husband and I are very thankful to Kai for the sale of our HDB.
I was introduced to Kai via my youngest sister who sold her condominium 2 years ago. She has been impressing upon me that Kai was very professional in handling the sale of her apartment.

Thus, when we made the decision to sell our HDB, we selected him to be our exclusive agent. In actual fact, we interviewed 2 agents i.e. 1 from another agency and other is Kai (ERA).

What impressed us was that he really showed us “his sincere interest in the seller”. Instead of persuading or telling us to be realistic in our selling price (like what the other agency’s agent did), he advertised at higher price. This would mean he has to work really hard to sell our apartment because we understand that transacted history for the area for our type of dwelling is quite a lot below what he advertised.

During our 1st meeting, he went through with us the process and explained very clearly on the procedures governing the sale of HDB flat both from the seller and buyer’s perspectives. The pros and cons of having exclusive agent vis-à-vis opening to all agents. The way he presented to us was distinctly very different from the other agent.

He came together with the prospective buyers for all viewings. He was always very cool and calm after each and every viewing and told us to be patient. That’s good for us because we knew that it is in his good hand and he knows what he is doing.

There were 3 interested buyers who wanted 2nd viewing and the good news was that when we got an offer. At the same time, another prospective buyer was also interested. In this, Kai had handled the situation very well and actually got us a better price.

We have shared with our neighbours and they all agreed too that this is quite a rare good agent.

We just want to say a BIG THANK YOU to KAI for a good job done and we believe the subsequent processes i.e. 1st and 2nd appointment with HDB will be smooth going too.

We will not hesitate to recommend him to anyone whom we come across that wants to sell their place. In fact, the next in line will be my brother’s place."

Joo Lee Chua / Anthony Tham
"I will like to compliment Kai for his services in my purchase of a new condo in Singapore.

Kai listens to my needs very carefully and he is very good at addressing my concerns with his well understanding of the Singapore real estate market, especially in the residential market. In addition to that, he has excellent ability to timely provide good advice and solutions. He also has a very good personality, making him approachable to have discussions with.

I received cordial, valuable and considerable services from him. I will strongly recommend Kai to my friends looking to buy a property in Singapore."

Steven Liao - Business Development Manager
"Kai recently helped me to purchase my new condo.

I only have nice things to say about Kai. He’s everything you’d expect from a great agent. Kai has a great attitude, very hard working, proactive, and experienced. He listened to my needs, and we were able to find my dream home during our 2nd weekend of viewings. More importantly, I always felt Kai always had my best interest in mind and he proved this with his excellent negotiating skills. I would happily recommend Kai to anyone in the market to buy a place."

Vanessa Lin - Associate Director
"I wanted to take a minute to thank Kai for the services he has provided me with my purchase of a new condo.

I was recommended to Kai by a friend when I just started my house hunting journey. The description given by my friend was that “Kai is a super good agent with a good heart”.

I wanted to find a place where I can call home for the long term and it also has investment value if one day I decided to leave Singapore. After doing some of my own research, I explained to him what I was looking for and he gave me additional suggestions and advice to cater to my needs. He was always very patient and always took my questions and concerns seriously.

As I am always away for business trip, time is limited to view houses. I am grateful that he is very willing to work within my schedule throughout the entire process. After given him my available schedule for house viewing, he responded quickly and eagerly, shortlisted and arranged a number of houses for me to view on the following weekend that I am available. Throughout the viewing process, he is organised, demonstrated the best honesty in his feedbacks and presentations, making sure that I knew what was best for me.

His tenacity and attention to detail made the entire process seamless and hassle-free!

I highly recommend Kai to my friends without any hesitation."

Stanley Chan - Regional Lead
"I bought a condo with the great professional advice and assistance from Kai recently. Overall, the entire process was smooth and pleasant, and Kai exceeded my expectation in several occasions.

Firstly, Kai was one of the few sales persons that follow up clients at the right frequency and right time. I met him in a new condo early 2015 and shared that I would not consider buying before becoming PR. And I got Kai's greeting almost right after my PR approval.

Secondly, Kai listened and understood my brief precisely. My brief was on green line within $1M. I was impressed by Kai's first quality proposal which included 2 scenarios: 600m and 1000m distance from metro, ranked by different MRT stations from west to east with mostly high quality condo targets. At the end, I bought the one from this list after a few viewings.

More importantly, he negotiated a good deal for me.

Finally, Kai is very hard working. Given I am busy, I usually was only able to contact late via what's app or give short notice for viewing appointment. Kai all tried his best to provide professional advice despite challenges.

I would like to recommend Kai and ERA to other friends in need."

Moony Li - Senior Vice President, Regional Head
"Kai 是一个专业又尽责的房屋经纪。


M W Soon - Teacher
"I'm very thankful to Kai for the purchase of a condo unit.

I personally approached Kai when I've decided that it is time for me to invest in a 2nd property. After understood my intention of the purchase, Kai worked tirelessly to provide me with the latest market information, short listed a good number of units and explained to me why these units have very good investment potential. He also constantly fine tune the list to ensure it meets my investment objectives.

Kai worked with me together like a team when I finally decided to purchase the condo unit. He displayed professionalism and patient to helped arrange and view all the units together with me, and provided valuable opinions of the investment potential of each viewed unit. When I finally decided on the unit to purchase, Kai went through with me the process and explained very clearly to me on the sales procedures, both from the seller and buyer’s perspectives. I'm most impressed when he told me the seller agreed to my offered price, which I'm very sure Kai had worked really hard, as I clearly know that is the BEST purchase price I can get for the current market.

I'm really grateful for professional services provided by Kai and I'm looking forward to engage his service very soon.

Well done and keep up the great work Kai!!"

J Soh - Lecturer
"Recently, I had the pleasure of working with Kai to procure a unit at one of the new Condos.

I had been looking for an agent to help me invest in a property for a couple of years. Kai was introduced by a friend. The first thing that struck my husband and me is that he is very prepared with his research – at the same time, very honest and straight forward when he does not have an answer or the necessary figures.

He is also very responsive and is grounded in the guiding principles of why the client is investing in a property. As a buyer, I too got carried away with looking at different options and not knowing which way to go. However, he was able to revisit the basics and help us to refocus – for us it was to buy a property for rental purposes.

We are very happy with his in-depth knowledge, timely responses and keeping to the guiding reasons for the investment. He doesn’t use flowery language or big words or inundate us with lots of emails or information – he is very direct, and very importantly, able to understand and present what is necessary for our needs, which then helps us to make decisions in a timely fashion.

My husband and I wish him all the best in his career with ERA."

Lethika Pillai - Business Owner
"Kai has been very helpful and provided very good service as an agent for past one year. Even when i am overseas, i can be rest assured he can settle all issues relating to my leasing of property to new tenant."

Mabel Ong - Auditor
"Kai is very good and punctual. When I look at the house, he will introduce the inside of the house, condo facilities and the surrounding environment in detail. He also assisted me to discuss my conditions with the owner. With the help of Kai, we manage to come to an agreement with great happiness. Even after taking over the unit, Kai will still spend time to help me deal with the small problems in the house. In short, thank you very much, without him, I will still be worried about finding a home."

Mona Zhang - Product Manager
"My husband and I would like to commend Kai for helping us in renting out our flat, last month.

He had been very patiently helping us sort out the mess left behind by our previous agent, and also checking that the house is in a decent condition before handing over. e.g. He went over and checked the leakage in the toilet prior handing over- it was still leaking even after we thought we had fixed it, and he waited with us for the plumber to arrive. And while waiting, he also took the initiative to help us wipe the table tops once over.

He was also very organised in terms of getting us the information to do the necessary paperwork, in comparison with our previous agent.

I think it’s really great service and he helped lift a burden off our shoulders. Thanks."

Sally Poh / Flake Koh - Business Owner
"Kai is efficient and professional in his services. He is very pro-active and is able to help find a tenant within a short period (within 2 weeks for my case). Reliable agent whom you can trust to let him follow up and help process the transaction promptly."

May Choi - Financial Analyst
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